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1. Subscription Support & Access Policies

Candidate support and account extension guidelines:

• Subscription terms provide full platform access for the purchased duration (30-day, 60-day, 90-day, 180-day, or 365-day tiers).
• Candidates encountering exam postponement or scheduling changes may apply for temporary access holds or courtesy extensions.
• Extension requests must be submitted to admin@aspirehealth.international with your registered candidate details.

2. Standard Subscription Refund Window

Because digital access to our proprietary question bank and video lecture library is granted immediately upon payment, full cash refunds are governed by the following consumer protection guidelines:

• 7-Day Trial Window: You may request a full refund within 7 calendar days of purchase, provided you have answered fewer than 50 questions and viewed fewer than 3 video lectures.
• After 7 Days or Beyond Trial Usage: Once more than 50 questions have been accessed or 7 days have passed, subscriptions become non-refundable due to the irreversible delivery of intellectual property.

3. Processing of Approved Refunds

Approved refunds will be processed via Safepay back to the original method of payment (credit card, debit card, Raast, or digital wallet). Depending on your financial institution, funds typically reflect on your bank statement within 5 to 10 business days.